America’s top-rated appliance maker is not a household name, according to new rankings from Consumer Reports.
Speed Queen took top honors in the publication’s first-ever Appliance Brand Reliability Rankings.
Speed Queen makes clothes washers and dryers only. So, if you are looking for another type of appliance, you might want to consider Miele, Ikea or LG, which took the next three spots in the rankings.
In compiling its list, Consumer Reports looked at data collected from its members on more than 381,000 kitchen and laundry appliances purchased between 2008 and 2018.
The publication continues:
“To calculate predicted reliability, we asked members how many times the products they own broke or stopped working as well as they should. We used that data to estimate how new models from a given brand will hold up over the first five years.”
The publication also gave each appliance brand an “average predicted reliability score” on a scale from 1 to 100. The scores are adjusted to account for differences among different types of appliances.
The most reliable brands are as follows:
- Speed Queen — average predicted reliability score of 83 out of 100
- Miele — 75
- Ikea — 70
- LG — 68
- Thermador — 63
- Bosch — 63
The least reliable brands are:
- JennAir — average predicted reliability score of 37 out of 100
- Asko — 37
- Fisher & Paykel — 29
- Dacor — 29
- Electrolux — 28
- Viking — 15
Consumer Reports emphasizes that reliability is different from performance. For example, while Speed Queen is tops for reliability, its machines “don’t always perform well in our lab tests,” the publication says.
Still, some models are “remarkably consistent” when it comes to reliability, Consumer Reports says:
“If you’re looking to outfit your kitchen or laundry room with appliances from the same brand, you’d do well to consider Miele, LG, Thermador, and Bosch. And you’ll want to be careful when considering Samsung, Jenn-Air, Dacor, Electrolux, and Viking because each has multiple appliance categories that earn a Poor reliability rating.”
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